Privacy Policy...
Last updated: 01/11/2025
Prestige Hideaways (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when managing short-term holiday rentals throughout Surfcoast and Bellarine Peninsula.
1. What Personal Information We Collect
We may collect the following types of personal information:
Guests
Full name
Email address
Phone number
Residential address
Payment details (collected securely via third-party booking platforms)
Booking details and stay history
Identification documents if required for verification
Communication records
Property Owners
Full name and contact details
Property details
Banking information for payments
Service and contract information
Communication records
Website & Digital Interactions
IP address
Cookies and browsing behaviour
Enquiry form submissions
We only collect information necessary to provide our services or as required by law.
2. How We Collect Personal Information
We collect information through:
Direct communication (phone, email, forms, meetings)
Booking platforms (e.g., Airbnb, Stayz, Booking.com)
Our website and digital services
Third-party service providers assisting with bookings, payments, or property management
3. Why We Collect and Use Your Information
We may use your personal information to:
Manage short-term rental bookings
Communicate with guests and property owners
Process payments and security deposits
Provide customer support
Manage property access and security
Make improvements to our services and website
Meet legal, regulatory, and insurance obligations
4. Disclosure of Personal Information
We may disclose personal information to:
Property owners (guest names, stay dates only)
Cleaning and maintenance contractors
Booking platforms
IT, software, and payment service providers
Insurers and professional advisers
Government authorities when required by law
We will never sell your personal information to third parties.
5. International Disclosure
Some third-party booking platforms and service providers may store data overseas. These providers are required to comply with privacy standards consistent with Australian laws.
6. Data Security
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, alteration, or disclosure.
Security measures include:
Secure cloud-based platforms
Access controls and authentication
Encrypted communication where applicable
7. Cookies & Website Tracking
Our website may use cookies or similar tracking technologies to improve user experience, understand website usage, and support marketing activities. You can adjust your browser settings to refuse cookies, but some features may not function correctly.
8. Accessing and Correcting Your Information
You may request access to or correction of your personal information at any time by contacting us (details below). We will respond within a reasonable timeframe and in accordance with the APPs.
9. Retention of Personal Information
We retain personal information only for as long as necessary to provide our services or comply with legal requirements. Information no longer required will be securely destroyed or de-identified.
10. Complaints
If you have concerns about how your personal information has been handled, please contact us. We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
For questions, requests, or privacy complaints, please contact:
Prestige Hideaways
Torquay, Victoria
Email: melissa@prestigehideaways.com.au
Phone: 0400712253